Resume

DAVID C. WAGONER

Gahanna, OH 43230                           614-623-2850                       wagdalule@hotmail.com

PROFESSIONAL SUMMARY
Versatile, highly technical IT leader with 2 Master’s Degrees, PhD coursework in Computer Science and over 27 years success aligning companies to achieve operational excellence. Exemplary leader who can drive change, mitigate risk, infuse new ideas and deliver solid business results to take enterprise system performance and productivity to the next level. Dynamic career spans Nationwide, LexisNexis, Wright State University and CSC. Full time Instructor at Wright State University, Department of Computer Sci & Eng.

  • Leverage broad business acumen, deep technical knowledge and analytical skills to help organizations achieve strategic objectives and articulate a future vision.
  • Natural leadership style, inspiring confidence and integrating “best practices” with staff talents to create a high-energy workforce committed to quality, responsiveness and on-time deliverables.
  • Passionate commitment to exceptional performance with an ardent bias for action. Keen ability to execute on multiple priorities within fast-paced environments.
  • Technical visionary and proactive problem solver, continuously introducing new technologies and streamlined processes. Highly effective in presenting ideas, proposals and plans to decision makers and stakeholders to achieve buy-in.

KEY COMPETENCIES
* Leadership and Coaching
* Infrastructure and Data Center Operations
* Customer Service/Client Relations
* Technology Selection/Vendor Evaluation
* Training and Presentations
* Road Maps and White Papers
* Application and Software Development

PROFESSIONAL CERTIFICATIONS
ITIL v3 Foundation

SECURITY CLEARANCE: Secret (Inactive)

PROFESSIONAL EXPERIENCE
NATIONWIDE, Columbus, OH; 2007 – Present

MANAGER, CAPACITY MANAGEMENT; 5 years
Driving force in optimizing capacity management function while directing day-to-day CM operations for $1B national insurance company. Supply leadership and direction to 11 engineers maintaining a high-level decision support system and performing analytical work to derive capacity plans. Facilitate problem resolution by reviewing utilization statistics and other key forensic information. Cost-effectively administer $1MM+ budget.

KEY ACCOMPLISHMENTS:

  • Propelled evolution of Capacity Management, from concept to implementation of z/OS (mainframe), zLinux, VMWare, Oracle and several business-critical application areas.
  • Developed standardized format and authored the first iterations of multiple capacity planning documents, a project previously completed by another group that proved too costly to produce and maintain. Documents improved purchasing decisions, accurately anticipated resource capacity demands and facilitated consensus on future actions/associated timing by engineering groups
  • Assumed managerial responsibilities for additional team that included disengaged team members and empowered them through individual coaching, clarification of roles/responsibilities and soft skill training; attained highest Gallup engagement scores of any peer groups.
  • Directed consolidation and automation of hundreds of reports into a common central repository web-accessible to all users, eliminating a time-consuming distribution process.
  • Applied capacity planning methodologies to recovery forecasting of mainframe CPU internal charges, reducing forecast deviation from 10% to 0.5%.
  • Co-authored and delivered a 3-hour recurring training course to teach 150 architects about capacity management and the importance of including it in their activities.
  • Took initiative to architect and write application to automatically extract, summarize and present instrumentation from DataPower appliance logs, resulting in valuable system metrics.

LEXISNEXIS, Miamisburg, OH; 1996 – 2007  

TEAM LEAD (1998 – 2007) / STAFF SYSTEMS ENGINEER (1996 – 1998)

Promoted to lead one of five teams of system administrators supporting 300 servers and 1000 workstations on a Sun, HP and NCR platform. Later assumed technical leadership role for the UNIX Capacity and Performance Management Group with 8 engineers.

KEY ACCOMPLISHMENTS:

  • Researched, evangelized and spearheaded implementation of a grid infrastructure using Platform Computing’s Load Share Facility, a 2-year effort. Gained acceptance from key management and technical players through road show presentations to all involved groups. Product improved time-to-market capabilities, freed up costly mainframe resources and slashed processing time from weeks to 2 days.
  • Led cross-functional team of 30 on 6-month application and infrastructure refinement project that improved performance of customer-facing products and exceeded SLA expectations.
  • Lead Unix System administrator engaged to migrate and operate Teradata systems to local data center after coporate merger. Primary resource assigned to resolve all system issues.
  • Interviewed, selected, mentored and closely guided the technical and professional development of 30 co-ops employed in Capacity and Performance Management.
  • Pioneered new web-based tool to deliver system and application level metrics, producing a $250K annual cost savings in maintenance fees.
  • Took initiative to create an open source software package (“Bertha”) for performance evaluations of high-performance storage subsystems in support of sound purchase and platform decisions. Revealed that most global file systems have transaction load scalability issues and malfunction at high loads. Resulted in a determination that high value corporate data is perhaps better protected by not being on global file systems.
  • Functioned as both Project Manager and System Administrator for a team  recovering a failed system with no high availability capabilities at sibling company. Completed this complex initiative in 3 days and nights vs. industry average of several weeks.
  • One of 2 technical representatives selected to conduct an in-depth evaluation of a relational database system for a sibling company specializing in venture capital.

COMPUTER SCIENCES CORPORATION, Dayton, OH; 1993 – 1996

TECHNICAL LEADER, COMPUTER SCIENTIST ; 3 years
Provided leadership to 12-person system administration/programming team supporting a large, heterogeneous data processing facility (Solaris, HP-UX).

KEY ACCOMPLISHMENTS:

  • Designed and implemented software system to securely manage accounts, entitlements and access to applications for 5000+ users. Dramatically reduced risk in environment where 20% of the passwords were breakable.
  • “Go to” senior level technical resource  
  • Influential contributor during integration of an Intel Paragon into HPC environment; provided technical support to Air Force scientists and engineers. Authored an introductory user’s guide for the Paragon, a document that was adopted by Intel SSD as a prototype for their own documentation.

PRIOR WORK EXPERIENCE

  • Engagement Manager, Esavio (Formerly Netera), a Sun Microsystems Reseller, Boca Raton, FL
  • Faculty, Wright State University, Dept. of Computer Science & Engineering, Fairborn, Ohio
  • Computer Systems Engineer, Wright State University, Fairborn, Ohio
  • System Manager/Software Engineer, Universal Technology Corporation, Dayton, Ohio
  • Contract Programmer, Guardian Royal Exchange Properties, London, U.K.
  • Lab Manager, DEC Systems Support, Hardware Tech, Cleveland State University

PROFESSIONAL PUBLICATIONS

ADDITIONAL EXPERIENCE

  • Treasurer, Cleveland State University Branch of the IEEE
  • President, Cleveland State Tae Kwon Do Club

EDUCATION

  • Wright State University, Fairborn, OH  PhD, Computer Science, completed 70 credit hours of coursework
  •  Antioch University, Yellow Springs, OH  M.A., Management, 1996
  •  Cleveland State University, Cleveland, OH 
    • M.S., Computer and Information Science, 1988
    • B.S., Computer and Information Science, 1986

 

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